Cribbo Technologies Inc. – Terms of Use
Effective Date: October 21, 2025
Introduction
Welcome to Cribbo! These Terms of Use (“Terms”) govern the legal relationship between Cribbo Technologies Inc. (“Cribbo,” “we,” “our,” or “us”) and any person or entity accessing or utilizing our platform and services, including landlords, tenants, and their agents (collectively, “User,” “you,” or “your”).
Your use of Cribbo’s services constitutes your binding agreement to these Terms and your acknowledgement of our Privacy Policy. The Privacy Policy is incorporated by reference into this agreement and governs how we collect, use, and disclose your personal information. Please read both documents carefully. If you do not agree to these Terms, you may not use our services.
Cribbo reserves the right to modify or update these Terms at any time. We will provide notice of significant changes by posting the new Terms on our site. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
1. Description of Cribbo Services
Cribbo provides a technology platform to streamline the rental process for landlords and tenants.
For Tenants: Our services enable you to create a portable Tenant Verification Report. This report is generated based on information and documentation you provide or authorize us to obtain on your behalf. You control this report and can choose to share it with prospective landlords or their agents when you apply for rental housing.
For Landlords and Agents: Our services enable you to create and market rental listings. We also provide services to represent you in the market through our team of licensed real estate professionals.
2. User Accounts and Obligations
2.1 Account Registration and Security
To use our services, you must register for an account and provide accurate, current, and complete information. You are solely responsible for all activity that occurs under your account and for safeguarding your password. You must notify us immediately of any unauthorized use of your account.
2.2 User Conduct and Responsibilities
All Users agree to:
Provide truthful and accurate information at all times.
Comply with all applicable laws and regulations, including tenancy, human rights, and privacy laws.
For Landlords and Agents: You represent and warrant that you have all necessary legal rights to list the properties you post on our platform.
For Tenants: You represent and warrant that all information you provide for your Tenant Verification Report is accurate and that you have the authority to provide it.
2.3 Prohibited Activities
You agree not to engage in any of the following prohibited activities:
Using the services for any fraudulent, illegal, or unauthorized purpose.
Attempting to copy, reverse-engineer, decompile, or otherwise discover the source code of our platform.
Infringing on the intellectual property rights of Cribbo or any third party.
Uploading or transmitting any viruses, malware, or other malicious code.
Using the services to harass, abuse, or harm another person.
3. Fees, Payments, and Refunds
Certain services, such as the generation of a Tenant Verification Report (“Cribbo Profile”) or landlord representation services, require payment. You agree to pay all applicable fees as described on our website at the time of purchase. All payments are processed through a secure third-party payment processor.
3.1 Refund Policy
Our refund policy varies depending on the service purchased:
For Tenants (Cribbo Profile / Tenant Verification Report): The one-time fee paid for a Cribbo Profile is strictly non-refundable once the verification process has been initiated. This is because we incur immediate, irreversible costs from our third-party partners (e.g., credit bureaus) to generate your report. This non-refundable policy applies regardless of whether the information you provided was incorrect, leading to an erroneous report, or if the results of the report are unsatisfactory to you. If you believe there is an error in your report, we will investigate the matter, but a refund will not be issued if the original report is found to be accurate. The only exception is if we are unable to generate your report due to a verifiable technical failure on our platform, in which case a full refund will be provided.
For Landlords and Agents (Listing and Representation Services): Fees and cancellation terms for landlord and agent services, including representation by our licensed real estate agents, are governed by the separate Landlord Representation Agreement (OREA Form 210) or other applicable service agreement entered into between you and Cribbo. Unless otherwise specified in your service agreement, fees paid for services already rendered are non-refundable. There is no penalty fee for terminating your service agreement, subject to the terms outlined within that specific agreement.
4. Intellectual Property and Data Rights
4.1 Our Intellectual Property
All content and materials on the Cribbo platform, including our logo, text, graphics, software, and trademarks, are the exclusive property of Cribbo Technologies Inc. and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purposes.
4.2 Your Data
You retain ownership of the personal information and content you provide to Cribbo (“User Data”). To enable us to provide our services, you grant Cribbo a limited, royalty-free license to access, process, and use your User Data to provide and improve our services, and to communicate with you as detailed in our Privacy Policy. Our collection, use, protection, and retention of your personal information are governed by our Privacy Policy.
5. Disclaimers and Limitation of Liability
5.1 Accuracy of Reports and Third-Party Data
Cribbo relies on data from you and third-party sources (e.g., credit bureaus) to generate Tenant Verification Reports. We do not independently verify all information and are not responsible for any inaccuracies, errors, or omissions in the data provided by these third parties. Any disputes regarding information in a third-party report (such as a credit report) must be addressed directly with the respective agency.
5.2 No Guarantee and “As Is” Service
Our services are provided on an “as is” and “as available” basis without any warranties, express or implied. Cribbo does not guarantee that the services will be uninterrupted, error-free, or secure. The reports and information provided are for informational and advisory purposes only and should not be the sole basis for making a rental decision.
5.3 Landlord’s Sole Responsibility
The final decision to select and enter into a residential tenancy agreement with any applicant rests solely and exclusively with the landlord or their designated agent. By using our services, you acknowledge and agree that you assume full and complete responsibility for your tenant selection and for conducting any further due diligence you deem necessary. Cribbo is not a party to any lease or rental agreement between a tenant and a landlord.
5.4 Specific Limitation of Liability
Cribbo’s services and screening processes are not a guarantee of a tenant’s future conduct, performance, or financial reliability. To the fullest extent permitted by law, Cribbo, its directors, employees, and agents shall not be held liable for any claims, losses, damages, or costs arising from or related to the landlord’s selection of a tenant or the subsequent tenancy. This includes, but is not limited to:
Delinquent rent payments or non-payment of rent;
Damage to the rental property caused by the tenant or their guests;
Costs associated with the eviction of a tenant; or
Any breach of the residential tenancy agreement or violation of the Residential Tenancies Act, 2006.
5.5 Liability Cap
To the fullest extent permitted by law, in no event shall Cribbo’s aggregate liability for all claims relating to the services exceed the total amount of fees you paid to Cribbo in the one (1) month immediately preceding the event giving rise to the claim.
bYou may terminate your account at any time by contacting us. We reserve the right to suspend or terminate your account and access to the services at our sole discretion, without notice, for any conduct that we believe violates these Terms or is harmful to other users, to us, or to third parties.
7. General Provisions
7.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
7.2 Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and Cribbo regarding your use of the services and supersede all prior agreements and understandings.
7.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
